Privacy Policy

Ramsbury Estates Limited takes the privacy and security of your personal information very seriously. This privacy policy establishes how we handle the information that you provide to us and the information we collect from you when you visit our website.

Ramsbury Estates Limited takes the privacy and security of your personal information very seriously. This privacy policy establishes how we handle the information that you provide to us and the information we collect from you when you visit our website.

1.0 WHAT PERSONAL INFORMATION WE COLLECT

We collect information about you when you:

  • Visit our website
  • Register with us
  • Buy or reserve any products or services via our website
  • Contact us in writing, via email or over the telephone
  • Take part in any promotions, surveys or competitions
  • Take or apply for a tenancy on a property that we manage

The information we collect includes information entered voluntarily such as your name and contact details as well as information collected by our website cookies such as your IP address and browser type. This information helps us to process your orders as well as ensuring that your experience of our website and services is enhanced.

2.0 HOW WE USE YOUR INFORMATION AS A CUSTOMER

Collecting your personal information helps us to better understand your needs and provide you with our products and services. We use your information to:

  • Process your orders, reservations and contracts with us
  • Administer, operate and deliver our obligations to you in relation to the products, services or contracts that you have with us
  • Manage and improve our website
  • Tell you about any important changes to our website, products or services
  • Personalise our services to you
  • Contact you about upcoming promotions or events (unless you have chosen to remove yourself from our mailing list)
  • Manage promotions, competitions and surveys

We will not trade, sell or share your personal identifiable information for use by any third parties unless we have been authorised by you or are required by law to do so. The term ‘third parties’ does not include the landlord of any property that we manage, or any subsidiaries or affiliates of Ramsbury Estates Limited. We may from time to time to send you information about other resources owned, operated or affiliated with Ramsbury Estates Limited such as The Ramsbury Brewing & Distilling Company Limited and The Bell at Ramsbury. You can remove yourself from our mailing list at any time by contacting us at: Ramsbury Estates Limited, Priory Farm, Axford, Marlborough, Wiltshire, SN8 2HA or by following the instructions to “unsubscribe” at the bottom of the email communication from us.

3.0 WHAT IS THE LEGAL BASIS OF PROCESSING YOUR DATA

The legal basis of processing customers’ and tenants’ data is ‘contract’ as defined by Article 6 of the General Data Protection Regulations where processing is necessary for the performance of a contract to which the data subject is party, in this case the contract for products and services or the performance of a tenancy. In other instances, we may rely on the ‘legitimate interest’, ‘legal obligation’ or ‘consent’ basis for lawful processing.

For tenants the ‘legitimate interest’ basis of processing your data will apply in the following instances:

  • For the purposes of carrying out credit checks and referencing using a third party contractor
  • Providing the details of new tenants to utility companies, the Council, or other Local Authority
  • Obtaining references which were provided to letting/managing agents
  • Disclosing details of a tenant who has left leaving rent arrears or damage to a property to a tracing agent or debt collector to help recover money owed
  • Passing on forwarding addresses and contact details of former tenants to utility companies, the Council, or other Local Authority. To include their appointed tracing agents or debt collectors to help recover money owed.
  • Providing tenant’s contact details to contractors instructed to inspect and/or repair the property
  • Notifying other joint tenants of any rent arrears owed by another tenant
  • Informing the guarantor where the tenant has failed to pay rent

4.0 HOW WE PROTECT AND STORE YOUR INFORMATION

We take reasonable organisational and technical measures to protect your information against unauthorised access, modification or misuse. We use services provided by reputable UK based security providers and your information is accessed by employees, agents and third party partners on a needs-only basis. In the absence of any legal requirements, your personal data will be retained for as long as necessary for the purposes given above in section 2.0. This means that your data will be deleted if you withdraw your consent to the processing of your data for the purposes given above, if you cease to be a tenant of a property under our management, if the data is no longer required, or if it is inaccurate.

5.0 PAYMENT DETAILS

Your payment card details are not collected or stored by us. We use a secure payments facility provided by Global Payments who ensure that all of your card transactions with us are handled in an efficient and secure manner using up to date security technology. We will never email you asking for your payment details. If we are making a payment to you we may request your account number and sort code only. If you suspect that your payment card has been used fraudulently then you should contact your card provider

6.0 YOUR RIGHTS & ACCESSING YOUR INFORMATION

You have the right as an individual to:

  • Find out what information we hold about you and make corrections if necessary.
  • Request a copy of the personal information we hold about you. We require you to prove your identity with two pieces of approved identification. Please submit your request in writing to Ramsbury Estates Limited, Priory Farm, Axford, Marlborough, Wiltshire, SN8 2HA. We will respond within one month, of receipt of your written request and confirmed ID. Please provide as much information as possible about the nature of your contact with us to help us locate your records. This request is free of charge unless the request is manifestly unfounded or excessive.
  • Have any inaccuracies in your data corrected. If you would like to update the details we hold about you please either log into your account if you have registered with us or email us with the amendments that you would like to make at  property@ramsbury.com.

7.0 ABOUT COOKIES

7.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

7.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

7.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies. Additional information about our Cookies Policy here.

8.0 MANAGING COOKIES

8.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links: https://www.aboutcookies.org.uk/managing-cookies

8.2 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. If, however, you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies when you access our website.

8.3 Please note providers of third party content may also use cookies over which we have no control.

9.0 ENQUIRIES, ISSUES AND COMPLAINTS

In the unlikely event that you have any concerns about how we use your personal information, please contact us as described in paragraph 12. If you make a complaint about our handling of your personal information, it will be dealt with in accordance with our complaints handling procedure accessible by contacting friends@ramsbury.com.

If we are unable to resolve your complaint, you may make a complaint to the Information Commissioner’s Office. Please see https://ico.org.uk/for-the-public/raising-concerns/ for more information.

CONTACTING US

If you need to contact us about this notice or any matters relating to the personal information we hold on you, you can do so via our emailing us at friends@ramsbury.com

FURTHER INFORMATION

We hope that the contents of this privacy notice address any queries that you may have about the personal information we may hold about you and what we may do with it. However, if you do have any further queries, comments or requests, please contact us as described above.

Whilst this privacy notice sets out a general summary of your legal rights in respect of personal information, this is a very complex area of law. More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/for-the-public/.

COOKIES

1. ABOUT COOKIES

1.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

1.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

1.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

2. COOKIES THAT WE USE

2.1 We use cookies for the following purposes:

(a) authentication – we use cookies to identify you when you visit our website and as you navigate our website.

(b) status – we use cookies to help us to determine if you are logged into our website.

(c) personalisation – we use cookies to store information about your preferences and to personalise the website for you such as our age verification.

(d) security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services.

FIRST PARTY COOKIES

  • Acknowledgment of age confirmation
  • Dismissal of email signup
  • Created by the Content Management System for account and shopping basket functionality

THIRD PARTY COOKIES

GOOGLE ANALYTICS

Ramsbury Distillery uses Google Analytics to monitor traffic levels, search queries and visits to this website. Google Analytics stores IP address information (anonymously) on its servers in the United States, and neither Ramsbury Distillery nor Google associates your IP address with any personally identifiable information.

The analytics.js JavaScript library is part of Universal Analytics and uses a single first-party cookie containing an anonymous identifier used to distinguish users. By default, this library sets cookies on the top level domain, excluding the leading dot, and sets the cookie path to the root level (/). More information about Google’s cookie policy can be read at www.google.com/intl/en/analytics/privacyoverview.html

FACEBOOK TRACKING PIXEL

Ramsbury Distillery also engage in online advertising on third party websites and apps. This is accomplished using a wide variety of digital marketing ad exchanges via cookies, ad tags, pixels and mobile identifiers. This includes Facebook’s Custom Audience service.

Banner advertisements are served within Facebook’s feed based on the information we hold about you such as previous order history, pages visited and adverts clicked on. The following targeting techniques are used:

Custom Audiences from a customer list which uses your email address to serve our ads to you within your newsfeed. Engagement Custom Audiences where you are targeted based on whether you have engaged with Ramsbury Distillery content on Facebook, Facebook partner sites and apps.

Website Custom Audiences where you are targeted if you have visited our website within the past 30 days.

3. COOKIES USED BY OUR SERVICE PROVIDERS

9.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

9.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.

4. REFUSING COOKIES

Most browsers allow you to refuse to accept cookies, however, blocking cookies will have a negative impact upon the usability of some websites. Managing cookies for each browser differs, so we have provided links to more detailed information for some of the more popular browsers:

Internet Explorer

Firefox

Safari

Chrome

Opera for MacIntosh

5. MANAGING COOKIES

10.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/en-gb/guide/safari/sfri11471/mac (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

10.2 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. If, however, you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies when you access our website. If you would like to find out more about cookies and how to remove cookies from your browser, please visit www.aboutcookies.org.

10.3 Please note providers of third party content may also use cookies over which we have no control.